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.⛟ Free Shipping on Orders Above AED 500 Within Dubai
Shipping Policy
MeeraMore
Effective Date April 20, 2024
Purpose of the Shipping Policy
Our primary aim with this policy is to establish transparency, clarity, and a fair understanding between us and our customers regarding the shipment and delivery procedures of our products. MeeraMore will refrain from engaging in business activities or offering services or products to countries subject to sanctions by OFAC (Office of Foreign Assets Control), in accordance with UAE law.
Shipping Rates and Delivery Charges
At MeeraMore, we are committed to ensuring a seamless delivery experience with transparent and fair shipping rates based on your order value and location within the UAE.
Standard Shipping – Dubai (2 - 4 days)
• Orders below AED 500: A flat delivery charge of AED 25 applies.
• Orders of AED 500 or above: Free standard shipping is offered.
Standard Shipping – Other Emirates (2 - 4 days)
• Orders below AED 1000: A delivery fee of AED 45 will be applied.
• Orders of AED 1000 or above: Free standard shipping is offered.
Express Delivery – Dubai Only (next business day)
• Express Delivery at a flat rate of AED 45.
Please note: Shipping rates may vary for certain products based on size, weight, or handling requirements.
Heavy and Bulk Deliveries
• For oversized, heavy, or bulk items such as building materials or large appliances, shipping charges may differ based on weight, dimensions, and delivery location.
• Delivery timelines for such products may vary depending on the size, weight, and delivery location.
• We recommend contacting our customer service team for a customized shipping quote, or the applicable charges will be displayed at checkout prior to order confirmation.
• Customized, personalized, or made-to-order products are subject to a delivery charge of AED 45 within the UAE.
• These products require additional production time and are typically delivered within 4–6 business days from the date of order confirmation and payment verification.
• Delivery timelines may vary depending on the complexity and specifications of the customization request.
All applicable shipping charges will be displayed during the checkout process. Promotions offering free or discounted shipping will be clearly indicated on our website when available.
Order Processing
Orders Processing and Time Frame:
Once your order is placed, our team begins processing it promptly. This includes verifying the order details, product availability, and payment confirmation, once we verify the order it is typically processed for delivery within 1-2 business days, unless otherwise specified. Please note that this is the processing time and does not include the shipping time.
Potential Delays:
While we aim to process and ship orders as quickly as possible, delays may occur due to factors such as stock availability, public holidays, or order volume, particularly during peak periods. If a delay is expected in processing your order, we will notify you via the contact details provided at the time of the order.
Working Days:
Our order processing occurs during business days, defined as Monday to Friday, excluding UAE Public Holidays. Orders placed on Saturdays, Sundays, or Public Holidays will be processed on the next business day.
Shipping Services
Shipping in UAE
Providers used
We do our self-delivery or utilize a range of reputable courier services for domestic shipping within the UAE. The choice of courier will depend on the delivery location and package size.
Expected Delivery Times
For orders within the UAE, we aim to deliver your products within 2-4 working days from the date of order processing. However, delivery times may vary depending on the specific location within the UAE. Additionally, we offer express delivery services for Dubai, where we strive to deliver your items on the same business day or the next business day, ensuring swift receipt of your purchases.
Costs and Fees
Shipping rates for domestic deliveries will be provided at the time of checkout and are based on the size and weight of the package. We may occasionally offer free shipping promotions, which will be clearly advertised on our website.
International Shipping outside of the UAE:
Providers used
For international deliveries, we partner with various global courier services, depending on the destination country.
Expected Delivery Times
International deliveries typically take between 7-14 working days, depending on the destination. Please note that these times are estimates and may vary due to factors outside of our control, such as customs delays.
Costs and Fees
Shipping rates for international deliveries are calculated based on the destination, size, and weight of the package. These rates will be provided at the time of checkout. Please note that any customs duties and taxes are not included in our shipping costs and are the responsibility of the customer.
Damaged or Lost Packages
How to Report a Damaged or Lost Package:
If you receive a package that is damaged or if your package is lost during transit, please report it immediately to our customer service team. You can contact us via the details provided in the Contact Information section of this policy.
Company's Responsibility and Action Upon Such Report:
Upon receipt of your report, we will initiate an inquiry with the courier service. Depending on the circumstances and in accordance with our Refund and Returns Policy, we may offer a replacement or refund. Please note that any damage or loss claim must be reported within a reasonable period from the estimated delivery date, typically within 3 days, to ensure we can take appropriate action with the courier service. It is also recommended to keep all packaging and documentation that came with the package, as it may be necessary for claim processing purposes.
Policy Updates
How Customers Will Be Informed About Changes to the Policy
We reserve the right to modify this Shipping Policy at any time. When we do, we will update the "Effective Date" at the top of this page. We will also notify our customers of any significant changes through the website or through other appropriate communication channels.
Frequency of Updates
The frequency of policy updates will vary; we recommend that customers check this policy from time to time to stay informed about our shipping practices.
Contact Information
For any questions, concerns or comments about our Shipping Policy, customers can contact us via email at info@meeramore.com, call us at +971 55 721 7994. We aim to respond to all inquiries within 2 business days.
